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Return Policy
The purpose of this policy is to provide coverage to all users who purchase products on the website and have paid the total sale price of the item to the seller user via Designs Via's online payment management system without receiving anything in return or receiving the faulty product as long as they meet all of the requirements detailed throughout these conditions.
It is expressly stated that the Company does not provide insurance.
The purchase must have been classified as "I did not receive" within 14 (fourteen) days of the purchase date, or a claim must have been initiated via the Designs Via Claims Flow within 14 (fourteen) days of the purchase date. After that, Designs Via will determine whether the purchasing user meets the remaining requirements for participation in the return:
Regarding the User
•    The user must be active at claim submission and throughout the analysis and payment process.
•    The user must be the publisher's purchaser.
•    The user must not have brought legal or administrative action against Designs Via, nor must the user have presented a payment rejection in the case of a credit card payment prior to, during, or after making a claim or qualifying the operation in the manner specified above. If this is the case, the user must cease for Designs Via to proceed with the normal process of the return initiated by him.
Regarding the product
•    The item for which the claim is being made must have been the subject of an offer made via the website.
•    The item for which a claim is being made must not be prohibited by law, the Site's General Terms and Conditions of Use, or other Website policies.
•    The item for which a claim was made had to be a tangible item. The Return policy does not apply to services or intangible items.
•    You may return any products to us at your own expense and risk via courier.
•    Please keep in mind that Vendors are not responsible for any loss or damage to returned products during transit, and as such, we recommend returning any products via a recorded delivery service.
•    When returning products, please package them properly and securely alongside the dispatch note to avoid damage during transit.
•    If returned products are lost or damaged during transit, Vendors reserve the right to charge or refund you for any amounts attributable to you as a result of the loss or damage.
•    Vendors will not accept returned items that have been opened or used unless the item arrived damaged or defective.
•    Items returned in damaged or defective condition without their original packaging will not be refunded.
Resolution of the claim
After Designs Via investigates all the circumstances surrounding the claim entered by the purchasing user, it will inform the user whether the coverage of the policy in question is appropriate.
Once your return claim is inspected, we will email you about the return.
o    We will also notify you of the approval or rejection of your refund.
o    If you are approved, we will notify you.
Refund Procedures
•    Your refund will be in the form of payment used for the purchase.
•    Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days. 
Late or missing refunds (if applicable)
•    If you haven't received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
•    If you've done all of this and you still have not received your refund yet, please contact us.
The user-assisted by this policy undertakes not to make a judicial, administrative, or extrajudicial claim against Designs Via for any eventual difference between the greatest damages suffered and what was received through the policy.
Policy Coverage
For the return of an item, the other requirements mentioned in this document must be met.
The policy does not cover:
•    The buyer may damage, repair, alter, or resell the item.
•    Items that do not match the seller's user description.
•    Items that match the seller user's description but that the buyer regrets purchasing.
•    Items can be collected or delivered in person.
•    Cases involving the intervention of a transportation company. In this case, we recommend contacting the transport company directly to ascertain their refund policy.
•    Items not purchased directly through the website.
•    Any other item or transaction that Designs Via determines to be fraudulent or unauthentic.
Designs Via does not provide insurance
Designs Via makes it abundantly clear that it is not an insurance company and does not provide or offer any insurance through the Program. It reimburses buyers for certain specific costs only if they meet certain conditions and requirements.
Users may not:
•    Initiate claims on behalf of, or in the name of, third parties.
•    Make claims based on fabricated and/or fraudulent facts or circumstances.
•    Indulging in fraudulent or fraudulent conduct or acts in order to obtain Program coverage, as determined by Designs Via, and Acting in collusion with other people or users in order to obtain coverage. This type of activity will be investigated by Designs Via, and the offender may be sanctioned by Designs Via with the suspension or cancellation of his user account, without prejudice to any other actions that may be taken against him under the law.
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. If such a user tries to resubscribe to our site, we reserve the right to terminate their account without a refund or prior notice and block their IP address.
Changes to this Refund Policy
At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form.
This document was last updated on August 9, 2022